Archive for the 'Volvo North America' Category

“Rusna, Freya & Volvie”

In this episode, I express my deepest heartfelt feelings through the art of adult puppeteering. What better way to tell my riveting story?

Update: Call from Volvo Corporate Office

I just want to let you all know that I received a very pleasant call today from Bill Casey, the Manager of Customer Care at Volvo North America in New Jersey. He let me know that Volvo is committed to working with me, getting to the bottom of the problems with my car, and finding a happy solution. Kudos to Volvo for stepping up to the plate. I look forward to the follow-up call next week. I’ll keep you posted. (P.S. He said he liked the hat.)

Letter to Volvo

The contact form on Volvo's website

My friend Tad just posted this letter on Volvo North America’s Website. I highly encourage you to do the same:


I’ve been following Freya Svensson’s saga with her Volvo:

I know this person and know her character to be of a very high ethical standard. Her credibility is quite high. Therefore, I find it hard to believe that a respected company like Volvo would not stand behind its products.

Volvo and its local dealer in Pasadena, CA (Rusnak) is getting quite a black eye over this. Freya’s following is growing. Do the math. The costs you’re saving by not standing behind your product is now being outweighed by the loss of potential customers. I didn’t have anything against Volvo cars before this, but now, I wouldn’t go near a Volvo.

In the days of social media, if a company doesn’t provide quality service and stand behind its products, people find out about it. I would encourage Volvo of North America to step up and do the right thing. Take care of Freya’s Volvo problem and reverse the tide of your bad image in the Los Angeles area. It can only get worse by ignoring it and treating customers poorly.

Thanks for listening.


Thank YOU, Tad!

“O Rusnak Volvo” — A Swedish Folkloric

In this episode I am doing a soulful rendition of “O Volvo Rusnak” in the Swedish Folkloric style. Dust off your clogs and sing along!

Pass the coolant!


Ooops! It came on again.

Transmission update: The Service Manager at Rusnak went back to the Territorial Manager at Volvo North America last week, to see if they would change their mind about replacing my transmission for no charge. Their answer is still no. Their offer of $1,300 still stands.
Next Steps: Not acceptable. The transmission was faulty from day 1. I will continue campaigning until my transmission is changed without a charge.

Cylinder Head update: I am leaking coolant like a sieve, yet there are no puddles under my car, and the car is running super rough while cold. Independent diagnosed the car as having an internal coolant leak, causing the cylinders to misfire. 3 possible causes: a crack in the cylinder head (replaced 1.5 year ago by Rusnak); the head gasket; or the block is warped. I took the car to Rusnak. They kept it for 3 days. They squeezed and jabbed, tapped and tested. Their conclusion is there is no leak inside the engine (despite Independent finding condensation inside the cylinders when pulling out the spark plugs). They claim the leak is due to a couple of worn out heater hoses in the back of the engine. The running rough is caused by faulty injectors. Suggested repair: $1,560. Two completely different diagnosis. Odd!
Next Step: I’m keeping my bottle of coolant close at all times. I am also taking my car back to Independent to change the heater hoses (for %40 less of a price) to see if that takes care of the coolant leak. If not, it’s back to Rusnak to raise a ruckus!

Calling all friends.

As I went on Facebook and invited Doug Speck, the President of Volvo North America to become my friend, I noticed he only has 24 friends. One of my FB friends suggested I offer him a trade: I could help him get more friends (I already have 127 after little over 1 week) in return for him pulling some strings to get my car fixed. I think that sounds reasonable. Therefore, I would love for all of you to send a Friend Request to Doug Speck on Facebook, and let him know Freya Svensson sent you.

Freya on YouTube – Episode 2.

Check out Episode 2 of my journey. I updated the Service Manager about my campaign and that I invited Doug Speck, the President of Volvo North America, to join me on Facebook, Twitter and here on RusmackedVolvo.

Freya on YouTube – Episode 1.

I just uploaded my 1st episode of Freya goes YouTube. I look forward to getting some global exposure. There are many potential Volvo buyers and Rusnak Customers out there… Just doing what I can to keep people updated.

Alright. Here we go.

My Volvo XC70I just started a consumer activism campaign to make Rusnak Volvo replace the faulty transmission they put in my Volvo. Since they refuse, I intend to use all the tools in my arsenal to make them change their mind. I encourage and welcome you to share similar stories you may have had with Volvo or Rusnak Volvo on my Facebook page as well as to follow my ride on Twitter @RusmackedVolvo.