I spoke to Bill Casey at Volvo yesterday, and he asked me not to drive my car until they can check it out. So, yesterday afternoon, a flat bed tow truck pulled up and took my car away. This time they brought it to Volvo of LA (16 miles away), not Rusnak Volvo in Pasadena (3.5 miles away). Apparently, the field engineer from Volvo is tied up at Volvo of LA for a few weeks, and since he wants to do the work, the car had to come to him. I am eagerly awaiting his diagnosis.
Archive for February, 2010
And the tow goes to… Volvo of LA!
Published February 24, 2010 Customer Service , Phone Conversation , Rusnak 9 CommentsTags: Bill Casey, Rusnak Volvo, tow, Volvo, Volvo Cars North America, Volvo of LA, XC70
“Happily ever after” only lasts for 26 days, apparently.
Published February 22, 2010 Rusnak , Volvo North America 3 CommentsHow long has it been? I got my Volvo back on January 27th, so that is 26 days all together. Sigh! To recap: 3 month ordeal of getting my car repaired resulted in:
– new long block
– new valve body (rebuilt transmission)
– new radiator
– resealed angle gear
– new front right axle.
Volvo Cars of North America & Rusnak Volvo has sunk about an estimated $15,000 ($9,000 for parts + my guestimate on labor of about $6,000) into my car to get it up and running as it should. I have paid about $1,000 + $500 for rental car out of my own pocket.
This afternoon when I drove home from work, the CHECK ENGINE light came on, and the car is smelling like something is baking under the hood… not sure what it is, but it ain’t no croissants. I have also noticed spots on my drive way lately indicating that something is leaking from the engine compartment.
I’ve emailed Bill Casey at Volvo asking how I should proceed at this point.
Freya on YouTube – Episode 7 – The Volvo is back.
Published February 2, 2010 Rusnak , Video , Volvo North America 2 CommentsIt’s been three months since this all started and I finally have my Volvo back. And it is running like new. Life is good, I tell you.