In this episode I am doing a soulful rendition of “O Volvo Rusnak” in the Swedish Folkloric style. Dust off your clogs and sing along!
Archive for November, 2009
“O Rusnak Volvo” — A Swedish Folkloric
Published November 13, 2009 Customer Service , Rusnak , Video , Volvo North America 50 CommentsPass the coolant!
Published November 10, 2009 Customer Service , People , Rusnak , Volvo North America 3 CommentsNext Steps: Not acceptable. The transmission was faulty from day 1. I will continue campaigning until my transmission is changed without a charge.
Cylinder Head update: I am leaking coolant like a sieve, yet there are no puddles under my car, and the car is running super rough while cold. Independent diagnosed the car as having an internal coolant leak, causing the cylinders to misfire. 3 possible causes: a crack in the cylinder head (replaced 1.5 year ago by Rusnak); the head gasket; or the block is warped. I took the car to Rusnak. They kept it for 3 days. They squeezed and jabbed, tapped and tested. Their conclusion is there is no leak inside the engine (despite Independent finding condensation inside the cylinders when pulling out the spark plugs). They claim the leak is due to a couple of worn out heater hoses in the back of the engine. The running rough is caused by faulty injectors. Suggested repair: $1,560. Two completely different diagnosis. Odd!
Next Step: I’m keeping my bottle of coolant close at all times. I am also taking my car back to Independent to change the heater hoses (for %40 less of a price) to see if that takes care of the coolant leak. If not, it’s back to Rusnak to raise a ruckus!

Freya's card on a windshield
Freya on YouTube – Episode 3.
Published November 6, 2009 Customer Service , Phone Conversation , Rusnak , Video 2 Comments
In this episode I am having an Ingmar Bergman moment. I am reflecting deeply. These are the dark days. But being of the viking ilk, I know I will prevail. The sun will rise again to shine another day.
As I went on Facebook and invited Doug Speck, the President of Volvo North America to become my friend, I noticed he only has 24 friends. One of my FB friends suggested I offer him a trade: I could help him get more friends (I already have 127 after little over 1 week) in return for him pulling some strings to get my car fixed. I think that sounds reasonable. Therefore, I would love for all of you to send a Friend Request to Doug Speck on Facebook, and let him know Freya Svensson sent you.
Freya on YouTube – Episode 2.
Published November 6, 2009 Customer Service , Phone Conversation , Rusnak , Video , Volvo North America Leave a Comment
Check out Episode 2 of my journey. I updated the Service Manager about my campaign and that I invited Doug Speck, the President of Volvo North America, to join me on Facebook, Twitter and here on RusmackedVolvo.
Freya on YouTube – Episode 1.
Published November 4, 2009 Customer Service , Rusnak , Video , Volvo North America 1 CommentI just uploaded my 1st episode of Freya goes YouTube. I look forward to getting some global exposure. There are many potential Volvo buyers and Rusnak Customers out there… Just doing what I can to keep people updated.

Rusnak Volvo Service drop-off area