Update: Call from Volvo Corporate Office

I just want to let you all know that I received a very pleasant call today from Bill Casey, the Manager of Customer Care at Volvo North America in New Jersey. He let me know that Volvo is committed to working with me, getting to the bottom of the problems with my car, and finding a happy solution. Kudos to Volvo for stepping up to the plate. I look forward to the follow-up call next week. I’ll keep you posted. (P.S. He said he liked the hat.)

17 Responses to “Update: Call from Volvo Corporate Office”

  1. 1 Per November 21, 2009 at 5:10 am

    Underbar kampanj – Grattis!

  2. 2 setasessential November 21, 2009 at 11:51 am

    Jag säger som Per: Underbar kampanj! Jag håller tummarna för att allt fixar sig till slut! 😀

  3. 3 Joel November 21, 2009 at 12:49 pm

    I sent an email to Volvo via their website as you suggested, and actually got a reply back from Mr. Bill Casey that sounded very encouraging. Maybe the ‘Freya’s army effect’ is actually working? I think you/we definitely got their attention. Autoblog deserves some credit I’d say for bringing this to a wider audience, even if they were mostly concerned with your cute song.

    I hope this works out for you!

  4. 4 Ed November 22, 2009 at 12:01 am

    Hey Freya. Don’t be bamboozeled by Volvo with this. The expecation is for them to pay for 100% of the costs. The replacement transmission is not REASONABLY DURABLE. Remember those two words… car companies hate them. 🙂

    http://www.VolvoXC.com Moderator

  5. 7 Fredrik November 22, 2009 at 10:05 am

    Good job girl!

    I don’t see how they will get out of this. I’m sure you will have a better working Volvo when this is over.

    We need to make sure the car manufacturers, but also other products, take responsibility for their products. If they are faulty, or get faulty repairs, they should fix them.

    Keep up the good work!

    Heja heja!


  6. 8 Peter H November 22, 2009 at 3:37 pm

    She is in good hands with Bill, he’s a good guy from the mother ship. He’s had a presence here on Sweedespeed, and well liked. Helped my wife out, she just happened to call the call center, he picked up. She sent him an office plant; every now and then we get a photo to see how it’s grown. Where do you get that kind of service?
    Freya I’ll be following! Tell Bill, Janice said Hi!
    Good Luck!

    PS-Great Song!

    • 9 Joel November 22, 2009 at 3:45 pm

      Hi Peter – it’s awesome to see some of the Volvo boards take notice of this. All the more reason for Volvo to help out eh?

      Brickboard has a thread about this and it sounds like the volvoxc folks are paying attention too.

      I made a comment on the Freya’s story page about this situation:

      Maybe the coolant leak and trans probs are related? If there are probs in the rad leading to coolant in transmission it would ruin the trans pretty fast. That could explain both problems. I think the dealer should have picked up on this long ago….

      As you say, hopefully Bill Casey can help.

    • 11 rusmackedvolvo November 22, 2009 at 3:55 pm

      Peter, I am glad to hear you had such a good experience dealing with Bill Casey. He did come across as a very good & reasonable man during our brief first conversation. I will definitely say hi to him from Janice. I love the personal connections. Go Freya’s Army! 🙂

  7. 12 David November 23, 2009 at 2:54 am

    Good job. Song was cute too. Never give up on your principles.

  8. 13 Jon November 23, 2009 at 3:25 am

    I am of Swedish also and have purchased 4 Volvo’s over the past 20 years. The last one I bought was from Sawyer Imports in De Kalb, Illinois. It was a real lemon! After dealing with everyone their, then in New Jersey We took it to Goteburg, Sweden. After a year of B.S. we filed a lawsuit and swore we would never buy a Volvo again. I hated more then anything to do that but getting F..D over by the mother land and having a car that was not driveable we had not choice. Sorry to say I have to buy Japanese!

  9. 14 Peter H November 24, 2009 at 10:51 am

    Hey Guys,

    I’m getting the feeling she is more into the attention then anything else? Anyone else with me?

  10. 15 Peter H November 24, 2009 at 10:59 am

    Where is the update from their call yesterday? I’ve been waiting and all I see is another video?

  11. 16 L. Bless robinson February 20, 2012 at 1:09 pm

    I have a 2004 Volvo XC90.. I grew up on volvo .. And thought it was a safe and smart investment for my children.. I put ten thousand dollars cash down.. With a 7 thousand finance that I’ve managed to pay .. I took the dealerships advice and got the extended warranty .. And before 80 thousand miles my truck started giving me complications.. Shortly after purchase.. An loud ellectrical sound from the inside.. Truck kept shutting off on highway, putting me and my three children in danger.. Rt head light been replaced twice.. Still a shortage..dealership replaced what they said was a new transmission .. After calling volvo . They stated that nothing like that was record.. Now my transmission is shot again.. And noone wants to help me.. I’m a single parent mom. Saved and counted every dollar. To invest in my truck.. I don’t have nothing to drive.. And no money to buy a new one.. Especially when they gave me their word.. That this was a smart investment.. Not to mention over a dozen recalls.. We’re is the justice.. I’m livid and outraged with grief .. Please reach out bless robinson # 857-233-7556 .. Peace and. Blessings.. 2/20/12

    • 17 rusmackedvolvo March 1, 2012 at 12:01 am

      Hi Bless, This doesn’t sound so good. I’ve forwarded your comment to Bill Casey at Volvo. He is usually very good at following up on cases like yours.
      Let me know how it goes.

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