RusmackedVolvo

My friend Tad just posted this letter on Volvo North America’s Website. I highly encourage you to do the same:

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I’ve been following Freya Svensson’s saga with her Volvo:

http://www.facebook.com/profile.php?id=100000410323112
https://rusmackedvolvo.com/

I know this person and know her character to be of a very high ethical standard. Her credibility is quite high. Therefore, I find it hard to believe that a respected company like Volvo would not stand behind its products.

Volvo and its local dealer in Pasadena, CA (Rusnak) is getting quite a black eye over this. Freya’s following is growing. Do the math. The costs you’re saving by not standing behind your product is now being outweighed by the loss of potential customers. I didn’t have anything against Volvo cars before this, but now, I wouldn’t go near a Volvo.

In the days of social media, if a company doesn’t provide quality service and stand behind its products, people find out about it. I would encourage Volvo of North America to step up and do the right thing. Take care of Freya’s Volvo problem and reverse the tide of your bad image in the Los Angeles area. It can only get worse by ignoring it and treating customers poorly.

Thanks for listening.

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Thank YOU, Tad!