Freya Svensson's bumpy ride with the Rusnak Auto Group & Volvo North America
I just want to let you all know that I received a very pleasant call today from Bill Casey, the Manager of Customer Care at Volvo North America in New Jersey. He let me know that Volvo is committed to working with me, getting to the bottom of the problems with my car, and finding a happy solution. Kudos to Volvo for stepping up to the plate. I look forward to the follow-up call next week. I’ll keep you posted. (P.S. He said he liked the hat.)
Posted today on Autoblog
Order your “Freya’s Army” Tshirt now for $20. Hand screen printed on 100% Fine Jersey cotton T-shirt available in Black or Army. Send me an email with Size, Color and Mens/Womens model. Makes a great Holiday Gift!
Freya's Army Tshirt
The contact form on Volvo's website
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I’ve been following Freya Svensson’s saga with her Volvo:
http://www.facebook.com/profile.php?id=100000410323112
http://rusmackedvolvo.com/
I know this person and know her character to be of a very high ethical standard. Her credibility is quite high. Therefore, I find it hard to believe that a respected company like Volvo would not stand behind its products.
Volvo and its local dealer in Pasadena, CA (Rusnak) is getting quite a black eye over this. Freya’s following is growing. Do the math. The costs you’re saving by not standing behind your product is now being outweighed by the loss of potential customers. I didn’t have anything against Volvo cars before this, but now, I wouldn’t go near a Volvo.
In the days of social media, if a company doesn’t provide quality service and stand behind its products, people find out about it. I would encourage Volvo of North America to step up and do the right thing. Take care of Freya’s Volvo problem and reverse the tide of your bad image in the Los Angeles area. It can only get worse by ignoring it and treating customers poorly.
Thanks for listening.
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Thank YOU, Tad!
In this episode I am doing a soulful rendition of “O Volvo Rusnak” in the Swedish Folkloric style. Dust off your clogs and sing along!
Ooops! It came on again.
Cylinder Head update: I am leaking coolant like a sieve, yet there are no puddles under my car, and the car is running super rough while cold. Independent diagnosed the car as having an internal coolant leak, causing the cylinders to misfire. 3 possible causes: a crack in the cylinder head (replaced 1.5 year ago by Rusnak); the head gasket; or the block is warped. I took the car to Rusnak. They kept it for 3 days. They squeezed and jabbed, tapped and tested. Their conclusion is there is no leak inside the engine (despite Independent finding condensation inside the cylinders when pulling out the spark plugs). They claim the leak is due to a couple of worn out heater hoses in the back of the engine. The running rough is caused by faulty injectors. Suggested repair: $1,560. Two completely different diagnosis. Odd!
Next Step: I’m keeping my bottle of coolant close at all times. I am also taking my car back to Independent to change the heater hoses (for %40 less of a price) to see if that takes care of the coolant leak. If not, it’s back to Rusnak to raise a ruckus!
Freya's card on a windshield
In this episode I am having an Ingmar Bergman moment. I am reflecting deeply. These are the dark days. But being of the viking ilk, I know I will prevail. The sun will rise again to shine another day.
As I went on Facebook and invited Doug Speck, the President of Volvo North America to become my friend, I noticed he only has 24 friends. One of my FB friends suggested I offer him a trade: I could help him get more friends (I already have 127 after little over 1 week) in return for him pulling some strings to get my car fixed. I think that sounds reasonable. Therefore, I would love for all of you to send a Friend Request to Doug Speck on Facebook, and let him know Freya Svensson sent you.
Check out Episode 2 of my journey. I updated the Service Manager about my campaign and that I invited Doug Speck, the President of Volvo North America, to join me on Facebook, Twitter and here on RusmackedVolvo.
