I am Freya Svensson. I am the ultimate Volvo Target Market personified. I am a Swedish soccer-mom of 2, living in Pasadena, California, and a loyal Rusnak Volvo customer.
This blog is part of a campaign documenting and sharing my ride in dealing with Rusnak Volvo & Volvo North America, to get the faulty transmission Rusnak put in my Volvo replaced. In 2006 at 61,000 miles the transmission failed in my Volvo XC70. Luckily it was covered under Extended Warranty. However, having a new transmission did not alleviate the problems I experienced — my car was still slamming into gear, revving out of control when I tried to pass cars or accelerating after a stop light. I kept on bringing this up during my scheduled services at Rusnak (as a good customer) but the Extended Warranty company was “never able to duplicate the issue”. 3 years and 35,000 miles later my Extended Warranty expired, and all of a sudden Rusnak was able to duplicate issue, and recommended the transmission be replaced again. This time around I would have to foot the bill — a hefty $5,100.
My argument is that Volvo gave me a faulty transmission to begin with, and that they should replace it. Period. Everyone I have spoken with — the Service Manager at Rusnak Volvo, Volvo Customer Service, The Territorial Manager for Volvo, and finally, the kind people in the office of the President of Volvo North America — agrees that a transmission SHOULD last much longer than 3 yrs/35,000 miles, but unfortunately they are only willing to cover $1,300 of the cost, which leaves me the remaining $3,800.
Until they change their mind I intend to Facebook, Tweet and Blog about my experience.